Returns & Exchanges
At Visual Impact, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Please ensure that items remain in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Log into your account portal and navigate to your order history to select the items you wish to return or exchange.
Print Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to your original packaging.
Drop Off Package
Take your package to any authorized courier drop-off location or schedule a home pickup through our logistics partner.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing